Shipping

Shipping & Delivery

We want your new favorite mug to arrive safely and on time. Here’s everything you need to know about order processing, shipping, delivery times, and tracking.

Order Processing

All orders are carefully prepared and typically processed within 1–3 business days.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email with your tracking information.

During holidays, promotions, or periods of high order volume, processing may take a little longer. We appreciate your patience while we prepare your order.

Shipping Times

After your order has been shipped, estimated delivery typically takes 4–15 business days, depending on your location and the shipping carrier.

Please keep in mind that:

• Delivery times are estimates and are not guaranteed.
• Business days do not include weekends or public holidays.
• International orders may take longer due to customs processing or local carrier delays.

Shipping Costs

We offer free shipping on eligible orders.

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order ships, you’ll receive an email containing your tracking number and tracking link.

Tracking information may take a few business days to appear or update after your package has been shipped. This is completely normal.

You can use your tracking link to follow your package as it moves through the shipping network.

Tracking Hasn't Updated

Sometimes a package may go several days without a new tracking scan while it is traveling between shipping facilities.

If your tracking information hasn’t updated for several days, there’s usually no need to worry.

If your package remains without updates for an extended period, please contact us with your order number and we’ll be happy to help investigate.

Shipping Delays

We do our best to ensure your order arrives within the estimated delivery timeframe. However, delays can occasionally occur due to circumstances outside our control, including:

• Carrier delays
• Severe weather
• Public holidays
• High shipping volumes
• Customs processing
• Incorrect or incomplete address information
• Other unforeseen circumstances
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We appreciate your understanding and patience if your package takes longer than expected.

Incorrect Shipping Address

Please carefully review your shipping information before placing your order.

If you entered an incorrect address, contact us as soon as possible after placing your order.

We’ll do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Delivered but Can't Find Your Package?

If your tracking information shows that your package was delivered but you cannot find it, please check:

• Around your home or property
• With household members
• With neighbors
• Your mailbox, porch, or other delivery areas
• With your local shipping carrier

If you still cannot locate your package, contact us with your order number and tracking information, and we’ll help you determine the next steps.

International Orders

For international orders, delivery times may vary depending on the destination country.

Customers may be responsible for customs duties, taxes, or other import fees charged by their local authorities. These fees, when applicable, are not included in the product price or shipping cost unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Damaged or Missing Orders

We package our products carefully, but shipping damage can occasionally occur.

If your order arrives damaged or appears to be missing, please contact us as soon as possible with your order number and clear photos of the package and product, if applicable.

We’ll review the situation and help you with the next steps.

Need Help?

Have a question about your order or shipment?

Our support team is here to help. When contacting us, please include your order number so we can assist you as quickly as possible.